FAQs

Do I have to pay postage if I live in the UK?
No! We don't charge any postage for UK addresses. The price you see advertised on the website is the total price you'll have to pay with no hidden extras at all. (top)
Can you deliver outside the UK?
Yes we can, however, there will be a postage charge. The amount we charge will depend upon the country in which you reside. We will charge 2.00 per book for countries in Europe and 3.00 per book for anywhere else in the world. (top)
Do I have to pay VAT on books bought outside the UK?
We do not charge VAT on the books you buy. However you may be charged VAT by the country to which the books are sent. Our prices do not cover any charges you may incur due to foreign VAT, Customs or Excise. (top)
How long do orders take to arrive?
We ship orders as soon as we possibly can, however we ask all our customers to allow for up to 28 days for delivery. Overseas orders may take longer. (top)
Can I cancel my order?
We are happy to cancel orders that have not been shipped. If however if we have shipped your order, we will refund you only after you have returned the item at your expense. (top)
Can I return my books if I don't want them?
You can return a book within 7 days of receiving it, at your expense and in good condition and we will refund you. We may not accept orders returned after this time so please contact us first before doing so. (top)
What if I receive something I didn't order?
If you receive a book that you have not ordered, return the book to us and we will send you your correct order and refund you your postage expenses. (top)
What if a book has become unavailable?
We will always try to keep our website up to date and to make sure that all advertised stock is available. In the event of a book going out of stock after you have ordered it, we will of course, refund any charges made to your card. (top)
How do I know if I've won a competition?
We will contact any competition winners. If you do enter a competition we would advise you to provide as many contact details as possible to ensure that we can get hold of you as soon as possible. (top)
I don't want to place an order over the Internet, what do I do?
You can order by email or telephone. Simply email the details of your order or call us on +44 (0)20 7381 0666. Please note that these orders are not subjected to our on line payment methods or terms and conditions. If you want further information please ask when you place your order. (top)
Can I write to you?
We will pass on all correspondence you send us to authors however we will never give out author addresses. Also please note that we can't and won't answer general queries by post. All general enquiries should be sought by calling us on +44 (0)20 7381 0666 or sending an email to clare@blake.co.uk. (top)

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